Return & Exchange Policy
We are committed to ensuring customer satisfaction. However, due to the nature of electronic products, we do not accept returns or exchanges unless the item is defective.
Defective Items
If you believe you have received a defective item:
- Contact us at info@robitronicsonline.co.ke with your order number, product details, and a description of the defect.
- You may also visit our shop for in-person assistance.
Return Requirements
- Returns must be made within 7 days of receiving the product.
- The product must be in its original condition, with all accessories, manuals, and packaging.
- Proof of purchase is required.
Once we receive the returned product:
- It will be inspected to verify the defect.
- You will be notified by call within a reasonable timeframe about the eligibility for a refund or replacement.
Refunds
- If approved, a refund will be issued via your original method of payment.
- Shipping and handling charges are non-refundable.
- The customer is responsible for the cost and risk of return shipping.
Exchanges
- We only replace items if they are defective or damaged.
- If approved, a replacement product will be sent to you at no additional cost.
Return Shipping
- You are responsible for the shipping costs and insurance of returned items.
- Robitronics Online is not responsible for any loss or damage during return shipping.
- We recommend using a trackable courier service for all returns.
Additional Terms
- This policy applies only to products purchased directly from Robitronics Online, either through our Website or at our physical store.
- For warranty-related issues, please refer to our Terms and Conditions, as warranties are provided by the manufacturer, not Robitronics Online.
- We reserve the right to refuse returns or exchanges that do not comply with this policy.
For further inquiries or assistance, please contact us at:
Robitronics Online
Email: info@robitronicsonline.co.ke
Phone:
0790365207
0790286467
Website: www.robitronicsonline.co.ke
